Privacy policy

This Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by us anytime you interact with envoys.com (the Site), when you subscribe to and use our online Services, when you post submissions, or when you contact our online support services.

Please read this Privacy Policy carefully before accessing the Site, submitting an Application for a program, entering a Promotion, providing a Submission or contacting us, so that you are aware of your legal rights and obligations with respect to the Site or Envoys Inc. (USA). and its sponsors, advertisers, affiliates, parents and subsidiaries (individually and collectively, “we,” “us,” “our,” or “ENVOYS”).

Access to this Site and the Services (as defined below) is void and unauthorized where prohibited by applicable law or regulation.


Further, if you do not agree with this Privacy Policy, or any of its terms, please do not provide us with your personally identifiable information (“PII”) for example your full name, email address, mailing address, telephone number, or credit card number or any other personal information capable of being associated with you individually through one or more identifiers.

Our business changes constantly, and our T&Cs, any rules posted on the Site, as well as this Privacy Policy may change too. You should check the Site frequently to see if there are recent changes. Envoys reserves the right to revise this Privacy Policy at any time. Your continued use of this Site or any of the Services (as hereinafter defined) shall be deemed an irrevocable acceptance of any such revisions.

Our Privacy Policy applies to information collected by us or submitted by you to us through the Site, as well as any information you may post or submit to one of our public web pages, as part of participation in an online class or Program on third party social media platforms such as Facebook, Google+ or YouTube.

1) Description of the Site. Envoys and the Site provide information on programs for students, families and groups. The Site enables Users to review available programs, request information from Envoys representatives, request a newsletter or catalogue, submit an application for participation in a program as well as enter available Promotions (the “Services”).

The term “Users” shall collectively refer to all visitors, users, applicants and participants on the Site and its Services.

The term “Applicants” shall refer to users of the Site that submit Applications for participation in Envoys travel programs as provided on the Site.

The term “Visitors” shall refer to users of the Site other than Applicants.

The term “Service(s)” shall include all features, capabilities and permitted actions available through and on the Site, including but not limited to participation in any specific Promotion.

The term “Promotions” shall include various contests, sweepstakes and other promotions offered through the Site.

The term “Information Package” shall include the various documents, information packets, disclaimers, health related reports, financial assistance applications and rules of conduct and behavior provided to Users by Envoys both during the initial online Application process and afterwards and deemed critical by Envoys to the success of any program

Each Service may be governed by its own rules, including the Information Package, (together, the “Rules”). In the event that any term, condition, clause or provision of this Privacy Policy conflicts with any provision of such Rules, this Privacy Policy shall be controlling.

2) What information does the Site collect?

Visitor Activity. Visitors, or non-Applicants, to the Site may choose to browse, search and examine any information made available to non-Applicants on the Site without providing any PII. When you visit our Site as a Visitor, we collect only information you provide or submit to the Site directly, information you send to us by email, information you provide when ordering a catalog, information you provide when requesting a home visit by one of our representatives, information and messages you send or post through our accounts on third party social networks (such as Facebook, YouTube or Twitter), and any comments you post or information or message you send through Services. The foregoing statement not withstanding, our servers may recognize and collect information on Visitors’ IP addresses and any usage information on pages visited.

Application Process. In order to apply for participation in one of the programs offered on the Site, Users are required to submit an online application (“Application”). When submitting an Application with the Site, you will be asked to provide some PII about yourself (“Application Data”). An Application may require such PII as name, email address, birth date, gender, address, schools, parent or legal guardian contact information, passport information and, if applicable, credit card information. Both during the Application process and afterwards we may request additional demographic and personal information.

Information Package (health & financial information): As part of the Application process, you and your parents (or legal guardians) may be asked to review and approve documents and rules governing your participation in a travel program. These forms may require your and your parents (or legal guardians’) signature, name, address and other PII. In addition, you might be asked to submit various health related information necessary for safe participation in our travel programs. These forms may also require the submissions of information by a qualified doctor. Such information may include emergency contact information, known allergies, medication taken, food allergies and other medical concerns. Also, in the event you wish to apply for financial scholarship or assistance, you might be asked to provide financial information such as parent income.

Submissions to the Site. Submissions include the upload, submission, sending, posting or communication, where and if available, by Users of any comment, opinion, answer, response, question, photograph, video, image, text or other content to the Site, as well as participation in online courses or other programming. Any PII or Submission that you voluntarily disclose on the Site is collected by us. This may include any information you submit as part of your Application.

Catalog Requests: Users may request the mailing of a catalog. When submitting a request we collect contact information including name, address, school and phone number.

Surveys & Newsletters. We may now or in the future send or run surveys or provide newsletters to our Users. At such time we may request certain PII such as name, email address and demographic information (such as zip code, age and school affiliation).

Usage Information. We may collect information about your usage, such as when you use the Site, the information you review, the frequency and size of data transfers, as well as information you display or click on in the Site.

Click-Through URLs. In some of our email messages we may use a “click-through URL” linked to content on the Site. When Users click one of these URLs, they pass through our web server before arriving at the destination web page. We may, now or in the future, track this click-through data to help us determine interest in particular topics and measure the effectiveness of our communications.

3) How do we use the information you provide us?

We use PII such as your name, address, your parents (or legal guardians) contact information, school, phone number and e-mail address in order to provide you with the Services.

Any PII collected as a result of interactions initiated through our Sites, are used to enable Services and features.

We may share your PII with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, e-mail origination, support services, customer relationship management services or order fulfillment.

We may also use such PII to determine if you comply with the T&Cs or any of the other policies or rules provided on this Site.

We use PII collected as health information to assure the safety of Users applying for any specific program. The health information is also provided to our local guide to assure access in the event of an emergency.

Unless you opt-out, we may use your e-mail or other PII to send commercial or marketing messages without your further consent.

Be advised that we use your e-mail address and other contact information provided by you to contact you regarding certain Submissions, including communications and inquiries you make of the Site or Envoys.

We may also use your e-mail address without further consent for non-marketing or administrative purposes (such as notifying you of major Site changes or customer service purposes).

We use both your PII and certain non-PII (such as anonymous user data, cookies, IP addresses, browser type, click stream data, etc.) to improve the quality and design of the Site and to create new features, promotions, functionality and services by storing, tracking, analyzing and processing User preferences and trends, as well as User activity and communications.

Note: Your PII may be passed on to a third party in the event of a transfer of ownership or assets of Envoys or a bankruptcy. We may also disclose PII when we determine that such disclosure is necessary to comply with applicable law, to cooperate with law enforcement or to protect the interests or safety of Envoys or other Users of the Site. Whenever PII is disclosed under this paragraph, we may also disclose your demographic information on a non-anonymous basis.

Unless you opt-out, we may use a content you submit in our online programming as examples in informational and marketing materials. This may include a photograph or video recording, following generally accepted norms for responsible depiction.

How Does Envoys Protect Users Personal Information?

We implement a variety of security measures to ensure the security of your PII on our systems.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, while we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security.

Third parties may unlawfully attempt to intercept or access transmissions or private communications and other Users may abuse or misuse your personal information that they collect from the Site. Although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

5) Is Any Information Collected Directly by Third Parties?

Envoys may run Promotions on third party social media platforms (such as Facebook, Google+ or YouTube). Please be aware that any information you might post to our public web pages run on such platforms is subject to the privacy policy for these third party platforms and not Envoys. This Privacy Policy only applies to information submitted privately, securely and directly to Envoys. Please review the privacy policies of any third party platforms before posting any PII.

6) Does Envoys Use Cookies? We use cookies for our own internal administrative purposes. Such purposes include personalization of websites and automatic form fulfillment. In the process, a unique third-party cookie may be placed or recognized on your browser.

7) How do you change PII provided or OPT-OUT?

Envoys gives Users an option for modifying or removing some information from our database. To update, modify or delete such information, follow the instructions provided on the Site or contact us at info@envoys.com. We will comply with your requests as reasonably as we can. Please note that we require some PII for billing and administrative purposes. While you may remove your PII from our database at any time, you acknowledge that we may retain archived or cached copies of your PII. Please submit any questions and requests regarding your PII submitted as part of an Application to info@envoys.com.

Your Consent to Changes to This Policy. By visiting the Site and/or using any Services, you consent to the collection and use of information by us as set forth in this Privacy Policy. If we decide to change our Privacy Policy, we will post those changes within this page so our Users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Be sure to review our Privacy Policy, T&Cs and any other rules regularly so that you will be aware of any changes to them. Please remember that your continued use of this Site or our Services after changes or revisions have been made constitute your acceptance of such updates.

8) Contact: If you have any questions about this Privacy Policy, please contact us at info@envoys.com